Students, parents, and guardians regularly ask questions about the financial aid process. Those questions begin as families work to complete the FAFSA for the first time and continue for the entire time a student is enrolled in college. Then, after graduation, students routinely seek advice as they check on upcoming student loan payments and may have new questions about graduate or professional school funding.
Although each student’s situation is unique, knowing how to respond to common financial aid questions can help you effectively advise the students you serve. Questions involving application status and refund status are very common, and the answers are rarely cut-and-dry. But even if you can’t offer students a firm “yes” or “no” — providing information specific to their situation can help ease confusion, as illustrated in the examples below.
Continue reading ‘It Depends’: Responding to Common Financial Aid Questions